Terms & Conditions - SensoPyramid

1. About SensoPyramid

SensoPyramid is a parent-focused developmental activity and therapy-support platform designed around the Pyramid of Learning framework.

The Phase 1 Service allows parents/caregivers to:

Create and manage their account and child profile.
Explore Pyramid of Learning levels, categories and activities.
View activity instructions and guidance.
Perform activities with their child.
Record observations and activity engagement.
Complete Daily Check-ins and Weekly Progress ratings.
Review available progress history.
Receive notifications and reminders.
Submit feedback.

The Service may include a mobile application and supporting web/admin services.

2. Important Medical & Developmental Disclaimer

SensoPyramid is intended for educational, developmental and home-activity support purposes only.

SensoPyramid:

Is not a medical or diagnostic tool.
Does not provide medical, clinical or therapeutic diagnosis.
Does not replace an Occupational Therapist, physician or other qualified healthcare professional.
Does not replace professional therapy or clinical assessment.
Does not provide emergency medical advice.
Does not guarantee any developmental, therapeutic or behavioural outcome.

Information and activities provided through the Service should not be treated as professional medical advice.

If you have concerns regarding your child's health, development, behaviour, sensory needs or safety, consult an appropriately qualified professional.

3. Child Safety & Parental Responsibility

SensoPyramid is intended to be used by parents, legal guardians or authorised caregivers.

You are responsible for:

Ensuring you have appropriate authority to provide information about a child.
Providing accurate child information.
Determining whether an activity is appropriate for your child.
Providing appropriate adult supervision.
Ensuring that the activity environment and equipment are safe.

Safety Warning: Stop an activity immediately if your child experiences pain, injury, significant distress or any concerning reaction, and seek professional assistance where appropriate.

SensoPyramid must not be relied upon for emergency situations.

4. Account & User Responsibilities

You agree to:

Provide accurate information.
Keep your account information updated.
Protect your login credentials.
Prevent unauthorised access to your account.
Use the Service only for lawful purposes.
Use the Service responsibly and in accordance with these Terms.

You must not:

Access another user's or child's information without authorisation.
Create an unauthorised child profile.
Attempt to bypass security controls.
Reverse engineer, copy or modify the application except where permitted by law.
Scrape or systematically extract application content.
Upload malicious, unlawful or harmful content.
Interfere with the Service or its infrastructure.
Misrepresent yourself as a therapist, clinician, administrator or authorised representative.

5. Child & Personal Information

The Service may collect information such as:

Parent/account information.
Child profile information.
Developmental information.
Strengths and concerns.
Sensory preferences.
Activity engagement.
Daily Check-in responses.
Weekly Progress ratings.
Feedback and technical information.

You are responsible for ensuring that you have the appropriate authority or legal basis to provide information relating to a child.

Your information is handled according to our Privacy Policy, which forms part of these Terms.

6. Pyramid, Activities & Progress Information

SensoPyramid may provide activities across:

L1 – Sensory Systems
L2 – Sensory-Motor Skills
L3 – Perceptual-Motor Skills
L4 – Cognition & Learning

Activities and content are provided as structured developmental support information.

The presence of an activity within the application does not mean that it is appropriate for every child.

The Daily Check-in and Weekly Progress features capture parent observations and are not clinical assessments or diagnoses.

Any activity organisation or personalisation provided by the Service should not be interpreted as an automated clinical recommendation unless explicitly stated in a future version.

7. Intellectual Property

All SensoPyramid software, branding, designs, text, graphics, illustrations, activity content, documentation, database structures and other proprietary materials are owned by or licensed to INSTATEC, unless otherwise stated.

You receive a limited, personal, non-exclusive and non-transferable licence to use the Service for its intended purpose.

You may not copy, reproduce, distribute, sell, modify, commercially exploit or create derivative works from our proprietary content without written permission, except where permitted by applicable law.

8. User Feedback

You may submit feedback, suggestions, comments or bug reports.

By providing feedback, you allow us to use it to improve, develop and maintain the Service, subject to our Privacy Policy.

9. Privacy & Security

We use reasonable technical and organisational measures to protect information handled through the Service.

However, no internet-based system can guarantee absolute security.

Our collection, use, storage, retention and deletion of personal information are described in our Privacy Policy.

Users may request account/data deletion through the available mechanisms, subject to applicable legal and security retention requirements.

10. Third-Party Services

The Service may use third-party services for functions such as:

Cloud hosting.
Authentication.
Notifications.
Analytics.
Payments, where applicable.
App distribution.

Third-party services may have their own terms and privacy policies. We are not responsible for third-party services except where required by applicable law.

11. App Store & Google Play

If you download SensoPyramid through Apple App Store or Google Play, your use of the application is also subject to the applicable platform terms and policies.

For Apple App Store users:

These Terms are between you and INSTATEC, not Apple.
Apple is not responsible for the application, its maintenance or support.
Apple is a third-party beneficiary of these Terms where applicable.

For Google Play users:

Use of the application must comply with applicable Google Play terms and policies.
Google is not responsible for the operation, content or support of SensoPyramid except as required by applicable law or Google's policies.

Nothing in these Terms limits rights that cannot legally be excluded.

12. Application Updates & Availability

We may release updates, bug fixes, security improvements, content updates and new features.

We may modify, suspend or discontinue parts of the Service when reasonably necessary.

The Service may occasionally be unavailable due to maintenance, technical issues, network failures, third-party service failures, security incidents, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free operation.

13. Fees & Subscriptions

Phase 1 may be provided free of charge or under a commercial model determined by the Company.

If paid features or subscriptions are introduced, applicable pricing, billing, renewal, cancellation and refund terms will be clearly presented to users.

Where purchases are made through Apple App Store or Google Play, the applicable platform's payment and subscription rules will also apply.

14. Account Suspension & Termination

We may suspend or terminate an account if:

These Terms are violated.
The Service is used unlawfully.
There is unauthorised access or security abuse.
The account is used to harm or exploit others.
Continued access creates legal, security or operational risks.

Users may request account and data deletion subject to applicable law, our Privacy Policy, or by submitting an online Account Deletion Request.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, SensoPyramid is provided on an "as available" and "as is" basis.

We do not guarantee that:

The Service will always be available.
The application will be error-free.
Every activity will be suitable for every child.
Information will always be complete or accurate.
The Service will produce a particular developmental or therapeutic outcome.

16. Limitation of Liability

To the maximum extent permitted by applicable law, INSTATEC, its directors, employees, officers, contractors and service providers will not be liable for indirect, incidental, consequential or special losses arising from the use or inability to use the Service.

This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Changes to the Terms

We may update these Terms when necessary.

Material changes may be communicated through the application, website, email or other appropriate means.

The updated Terms will take effect from the stated effective date. Continued use of the Service after that date constitutes acceptance where legally permitted.

18. Governing Law & Disputes

These Terms shall be governed by applicable state and federal laws.

Any dispute should first be addressed through good-faith discussions. If unresolved, the dispute shall be handled in accordance with the applicable laws and competent courts, subject to applicable law.

19. Contact Us

For questions, support, privacy concerns or legal enquiries:

Company: INSTATEC
Legal Email: legal@senso-pyramid.com
Support Email: support@senso-pyramid.com
Privacy Policy: https://senso-api.cdcpract.com/privacy-policy

Important Notice

SensoPyramid is a developmental activity and parent-support application. It is not a medical diagnostic tool and does not replace professional medical, occupational therapy or other healthcare advice. Parents and caregivers are responsible for supervising children and determining whether an activity is appropriate for their child.