Privacy Policy
INSTATEC ("Company", "we", "us" or "our") operates the SensoPyramid mobile application, website and related services ("Service"). This Privacy Policy explains how we collect, use, store, protect and disclose information when you use SensoPyramid. By using SensoPyramid, you acknowledge that you have read and understood this Privacy Policy.
1. About SensoPyramid
SensoPyramid is a parent-focused developmental activity and therapy-support platform designed around the Pyramid of Learning framework.
The Phase 1 application may allow parents or authorised caregivers to:
- Create an account.
- Create and manage child profiles.
- Explore developmental levels and activities.
- Access activity instructions.
- Record activity participation and observations.
- Complete Daily Check-ins.
- Complete Weekly Progress ratings.
- Review available progress history.
- Receive notifications.
- Submit feedback.
2. Information We Collect
Depending on the features you use, we may collect the following categories of information.
A. Account Information
When you create an account, we may collect name, email address, phone number (where applicable), login credentials, and account preferences.
B. Child Profile Information
When you create a child profile, you may provide child's name, date of birth/age, gender/sex (where applicable), developmental information, strengths and areas of concern, sensory preferences, and relevant information provided by the parent/caregiver.
C. Activity & Progress Information
Activities viewed or completed, activity participation, parent observations, Daily Check-in responses, Weekly Progress ratings, progress history, and feedback relating to activities.
D. Technical Information
Limited technical information such as device type, operating system, application version, IP address, device identifiers, crash reports, log information, and general usage/performance data.
E. Communications
Information contained in support requests, feedback, emails, and other communications with us.
3. Child-Related Information
SensoPyramid is designed for use by parents, legal guardians and authorised caregivers. The Service may process information about children because parents/caregivers create child profiles and provide developmental information. We do not intend for children to independently create accounts or submit personal information without adult involvement.
The person creating a child profile is responsible for ensuring appropriate authority or consent. Where required by law, we will obtain or support required parental consent mechanisms.
4. Health & Development-Related Information
Some information provided by users may relate to a child's development, sensory characteristics, behaviour, activities, areas of concern, and progress observations. Such information may be considered sensitive or health-related information under applicable laws.
We process this information only for legitimate purposes associated with providing and improving the SensoPyramid Service. SensoPyramid does not use this information to independently diagnose a child. Daily Check-ins and Weekly Progress features capture parent observations and do not constitute clinical diagnosis or medical assessment.
5. How We Use Information
We use collected information to manage user accounts and child profiles, provide application functionality, record activity participation, deliver Daily Check-ins and Weekly Progress features, send reminders, respond to support requests, resolve technical issues, prevent fraud, and conduct analytics to improve the platform.
Where research or analytics can be conducted using aggregated, anonymised, or de-identified information, we will seek to use such information rather than directly identifiable personal data.
6. Notifications
With your permission, SensoPyramid may send notifications such as activity reminders, Daily Check-in reminders, service notifications, and account/security notices. You can manage notification permissions through your device settings.
7. Analytics, Research & Product Improvement
SensoPyramid uses usage information to understand feature engagement, activity completion, and platform performance. Research and product-improvement activities use aggregated or de-identified information whenever reasonably possible. We do not sell identifiable child information to third parties.
8. Cookies & Similar Technologies
Our web services may use cookies or similar technologies for authentication, session management, security, preferences, and analytics. You can manage cookies through browser settings.
9. Sharing of Information
We do not sell personal information to third parties. Information may be shared with trusted service providers (cloud hosting, database infrastructure, analytics, customer support), legal/regulatory authorities when required by law, or as part of business transfers (mergers or acquisitions).
10. Payments
If paid subscriptions or purchases are introduced, payment processing will be handled through Apple App Store, Google Play, or authorized payment providers. We do not directly store complete payment card details.
11. Data Security
We use reasonable technical and organizational measures (access controls, encryption, monitoring, secure infrastructure) to protect personal information. However, no electronic storage system can guarantee absolute security.
12. Data Retention
We retain personal information only for as long as necessary to provide the Service, maintain accounts, conduct analytics, resolve disputes, and comply with legal obligations.
13. Account & Data Deletion
Users may request deletion of their account and personal information through available mobile account settings, via our online Account Deletion Request Page, or by contacting us. Retained data will be handled in accordance with applicable laws.
14. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information. Contact us to exercise your applicable rights.
15. Children's Privacy
The platform is designed primarily for parents, guardians and caregivers. We do not knowingly encourage children to provide personal information directly without adult involvement.
16. Third-Party Services
SensoPyramid may integrate with third-party services for cloud hosting, analytics, notifications, and app distribution. These services process data under their respective privacy policies.
17. App Store & Google Play
Apple and Google process certain information associated with app downloads and device services under their own privacy policies.
18. International Data Transfers
Your information may be processed or stored in countries other than your residence, subject to reasonable data protection safeguards.
19. Data Breach & Security Incidents
In the event of a security incident involving personal data, we will assess and notify affected users and authorities in accordance with legal timeframes.
20. Data Not Sold & Permitted Use for Research
We do not sell, rent, or trade personal information for monetary consideration. Aggregated or de-identified information may be analyzed to improve platform quality and feature performance.
21. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated through the app, website, or email with a revised "Last Updated" date.
22. Contact Us
For privacy questions or requests, contact:
- Company: INSTATEC
- Privacy Email: privacy@senso-pyramid.com
- Support Email: support@senso-pyramid.com
23. Important Privacy Notice
SensoPyramid processes parent/caregiver and child developmental information responsibly in accordance with this Privacy Policy and applicable laws.